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Customer Acquisition & Retention

An online store is a fruitless endeavor if nobody buys its products. Read our posts on attracting ecommerce customers and encouraging them to return.

7 Ways to Earn Customer Trust for Your Ecommerce Site
Customer Acquisition & Retention

7 Ways to Earn Customer Trust for Your Ecommerce Site

Businesses who prove themselves trustworthy can more readily influence an online shopper’s purchasing behavior. Incorporate these long-term, trust-building solutions into your ecommerce store today…

Volusion Staff
This is How the Customer Buying Cycle is Changing
Customer Acquisition & Retention

This is How the Customer Buying Cycle is Changing

The existing Buying Cycle of Awareness, Consideration, Conversion is evolving—learn how ecommerce businesses can adapt…

Carmela Nazareno
10 Methods for Reducing Purchase Anxiety
Customer Acquisition & Retention

10 Methods for Reducing Purchase Anxiety

Don't let the anonymity of a non-physical storefront scare away potential customers. Consider these tips for reducing purchase anxiety and earning customer trust…

Elisabeth Newell
Using Net Promoter Scores for Your Ecommerce Store
Customer Acquisition & Retention

Using Net Promoter Scores for Your Ecommerce Store

Learn how to use a Net Promoter Score (NPS) to understand and improve customer loyalty for your ecommerce store…

Meg Nanson
Customer Feedback for Ecommerce: The Whats, Whys, and Hows
Customer Acquisition & Retention

Customer Feedback for Ecommerce: The Whats, Whys, and Hows

Customer feedback is a vital part of ensuring the success of any business. Check out our breakdown of quantitative and qualitative feedback and the best ways to gather each…

Elisabeth Newell
How To Respond to Negative Reviews Online
Customer Acquisition & Retention

How To Respond to Negative Reviews Online

What do you do when your business receives a negative review? Learn the best ways to respond and, hopefully, turn an unhappy customer into a repeat customer…

Elisabeth Newell
The Beginner’s Guide to Online Reputation Management
Customer Acquisition & Retention

The Beginner’s Guide to Online Reputation Management

It is critical to have a process for online reputation management so that your business can build trust with potential customers. Learn how to begin your strategy here…

Elisabeth Newell
How to Increase Your Ecommerce Reviews
Customer Acquisition & Retention

How to Increase Your Ecommerce Reviews

Online reviews can go a long way in convincing prospective customers to purchase. Here's how to get more reviews for your ecommerce business and products…

Elisabeth Newell
Acquiring vs. Retaining Customers: The When & How of Each
Customer Acquisition & Retention

Acquiring vs. Retaining Customers: The When & How of Each

Acquiring or retaining customers—which should you focus on to position your business for success? Read our post to find out, and pick up some tips for each strategy…

Elisabeth Newell
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