Volusion Acceptable Use Policy & Terms

I. PRIVACY POLICY AND STATEMENT

Volusion, Inc. collects basic client information to make your support experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

General Browsing:

Volusion, Inc. gathers navigational information about where you go on our Web site. This information allows us to see which areas are most visited. This helps us improve the quality of visitors' online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our Web site (such as the time of your last visit to a page on our site).

Disclosure of Personal Information:

Any information you provide to us at this site when you establish or update an account, purchase credits online or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained in private files on our secure Web server and our internal systems. This information is used to enable Volusion, Inc. to deliver services to you. To ensure compliance with federal law, Volusion, Inc. does not maintain information provided by children under the age of 16.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.

Volusion, Inc. does not sell, rent or trade your e-mail address to third parties. We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence.

Use of Cookies:

Volusion, Inc. uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow Volusion, Inc. to make our sites more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer's hard drive and are used by Volusion, Inc. to help track your clicks as you go through the pages within an Volusion, Inc. Web site. In addition, Volusion, Inc. uses cookies to help keep track of support requests and to tell us whether you have previously visited an Volusion, Inc. website. This allows registered users to avoid reentering information upon every new visit to our site.

Updating Personal Information:

We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into your account.

Use of Forums / Discussion Boards:

None of the information contained on our Website is medical, legal, business, or other advice or opinion of Volusion, Inc. Any opinion expressed via this service is that of its author. Users are reminded that postings are automatic, instantaneous, and are not pre-reviewed. Additional facts and information on legal or other developments may affect the subjects discussed. Confidential information should not be discussed. Volusion, Inc. assumes no responsibility for the content or consequences, direct or indirect, of communications by users.

Links:

For your convenience, our Web site may contain links to other sites. Volusion, Inc. is not responsible for the privacy practices or the content of such Web sites.

Questions/Changes in Policy:

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us . If elements of our Privacy Policy change, we will post the policy changes in our Privacy Policy on this Web site. If you are concerned about how your personal information is used, please visit our site often for this and other important announcements about Volusion, Inc..

Volusion, Inc. believes in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our Web site.

It is our policy to never send private information, such as your credit card number, via e-mail. In fact, this is a practice we recommend you adopt in all of your Internet activities.

II. TERMS AND CONDITIONS (TAC)

In order to maintain our system integrity and resources we expect our customers to act responsibly.  When you use any Volusion, Inc. services, in any form, you automatically agree to the following Conditions.  

We reserve the right to suspend or cancel a customer's access to any or all services we provided when we decide that the account has been inappropriately used. In short: 

  • No adult content (Pornography)
  • No online gambling
  • No Spam, No unsolicited e-mailing
  • No Warez, cracks, copyright infringement
  • No Server abuse -Any attempt to undermine or cause harm to a server, or customer of us is strictly prohibited.
  • No Unauthorized use of other people's accounts or computers
  • No IRC Chat Rooms - We do not allow clients to install their own chat rooms of any kind, without approving it with the Support Team.
  • Background Running Programs - Prior approval required for any programs to run continually in the background. NO IRC chat will be approved, FlashChat and MyPHPChat are two chat apps that have been approved.
  • No IRC - We do not allow IRC or IRC bots to be operated on our servers.
  • Payment Policies - All accounts are set up on a pre-pay basis. Setup fees are charged for all new accounts and major account changes. All pricing is guaranteed for the term of pre-payment. We reserve the right to change prices at any time, unless other terms have been agreed upon. The customer is responsible for all money owed on the account from the time it was established to the time that the customer submits an official cancellation request form.
  • Cancellation Policy -We reserve the right to cancel service at any time. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.)
  • Domain Registration fees are not refundable at all.
  • Lawful Purposes - We reserve the right to refuse service to anyone. Customers may only use our servers for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited.
  • Indemnification - Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, our agents, our customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold us harmless against liabilities arising out of;
    1. any injury to person or property caused by any products sold or otherwise distributed in connection with our servers;
    2. any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
    3. copyright infringement and
    4. any defective products sold to customer from our servers.
  • Disclaimer: We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by our Web hosting service and our employees. We reserve the right to revise the policies at any time.
  • All end-users, resellers and dedicated servers of ours must adhere to the above policies.
  • Use of any mass email programs in conjunction with Volusion SMTP servers is strictly prohibited.
  • Use of any additional applications or executables on Volusion servers is strictly prohibited
  • Use of MSAccess data files on Volusion Servers is strictly prohibited.
  • Failure to follow any term or condition will be grounds for immediate account deactivation.

In addition, any website using Volusion eCommerce software must maintain a hyperlink to "http://www.volusion.com" at the bottom/footer of the website, which are visible throughout the majority of the website. If the hyperlink is not found, Volusion, Inc. reserves the right to place the hyperlink on your website without notice.

III. BILLING POLICIES AND CYCLES

  • We offer billing via credit card or debit card charge only.
  • All initial fees must be paid prior to service setup. These fees include:
    • Service setup fees
    • 1st month service charge
  • Our billing cycle begins on the day we setup your account, and is due on that day each month thereafter.
  • All accounts not paid within 15 days after your due date will be suspended. Suspended accounts will not be allowed any access to their servers.
  • Volusion, Inc. attempts to automatically charge credit card on file for any past due invoice for current, suspended and cancelled accounts.
  • Accounts suspended and reactivated must pay all past due and current amounts and are subject to the following reactivation fees:
    • Shared Servers: $39 reactivation fee
    • Dedicated Servers: $100 reactivation fee
  • Accounts past due over 30 days cannot be reactivated. You must sign up for new service and pay the full setup fees associated with the server option you choose.
  • To cancel your account, your request must be received in writing by certified mail in addition to our online form. Please send your written request to Volusion, Inc. 1736 Erringer Rd Simi Valley, CA 93065 and submit the online form at http://customercare.volusion.com. To ensure that you are not billed for another month of service, you must cancel your account before your billing cycle due date. All accounts requesting cancellation are terminated upon receipt of submission. Cancellation requests submitted before the completion of a billing cycle will not receive a prorated refund.

Note: All billing correspondence [invoices, notifications, etc] is done via email. It is crucial that you maintain a current email address with us.

Our online account login enables every customer to:

  • Update credit card information
  • Update your email address, billing address, shipping address, etc.
  • View your past and current order history
  • Print out your invoices

We currently accept payment, in US Dollars only, through the following sources:

  • VISA
  • MasterCard
  • Discover

You can contact our billing department as described on our contact us page.

IV. ADULT MATERIAL POLICY

Due to different cultures, material that is appropriate in some countries may not be appropriate in others. For this reason and many others, we maintain a strict "No Adult Material Policy".

Volusion, Inc. defines "Adult Material" as any of the following:

  1. Any photos or videos showing frontal nudity on either men or women.
  2. Any photos or videos showing any sexually explicit nudity.
  3. Any audio clips or text containing sexually explicit material.
  4. Any explicit adult toys such as vibrators, etc.

We also prohibit the following:

  1. Any sites with direct links to other sites containing such material.
  2. Any site engaged in the sale of sexually explicit items.

In addition we reserve the right to determine what might be considered "sexually explicit" or "sexually related". If your site contains material that you are unsure about, please let us know before placing the order.

Why does Volusion, Inc. not allow adult material on their servers?

Volusion, Inc. has the privilege of hosting many family sites including self-help, rehabilitation support groups, churches, and many others. As one of the world's leading Web Solutions Providers, we hope our policies will set new standards in the industry as to what kind of material is "acceptable".

As a customer, how would this policy benefit me?

Volusion, Inc. customers enjoy the assurance that if the IP addressing ever gets mixed up, their domain name will never pull up an adult site. In addition, Volusion, Inc. customers enjoy the consistently fast servers and clear network. Unlike other Web hosting facilities, we do not have our network congested with users downloading pornographic images.

V. Email Policies

Spam -- also known as Unsolicited Commercial Email (UCE).

Volusion has a zero tolerance spam policy. Volusion does not permit spam being sent using Volusion mail servers.

All email sent via Volusion servers must meet the following criteria:

  1. The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.
  2. Marketing/Newsletter emails must provide a working link for users to unsubscribe.
  3. All requested to unsubscribe must be processed within 10 days.
  4. Email "from address" must contain the domain name of your Volusion store.
  5. Email subject lines must not contain misleading information.

Volusion actively monitors our mail servers for abuse. Any customer found to be using Volusion mail servers to send spam will be immediately cut-off from use of Volusion services.

  1. Use of any mass email programs in conjunction with Volusion SMTP servers is strictly prohibited.